Bookings Assistant

About Cobalt

Cobalt Health is a medical charity pioneering innovation in medical imaging diagnosis by investing in equipment, integrated research and education to improve outcomes for patients now and in the future. 

I CARE – our values - our culture - our purpose

Patient care is at the heart of all we do. We carefully select people who can show us how they share these same values and can contribute to a culture of respect, diversity, vision and a commitment to continuous learning and development.

About the job

The bookings team is the first point of contact for patients and referrers; ambassadors of the charity presenting that all-important first impression.  

You will be receiving calls from patients ready to book their MRI, CT, PET/CT, ultrasound or X-ray scan appointment, helping them through the process offering reassurance and providing them with the information they will need. You will be operating a patient administration system, Soliton, to book appointments and so confidence in using IT systems is really important together with a willingness to learn new skills.

Reporting to the team lead, you will be working as part of a complementary team of ten liaising with healthcare professionals and administrative colleagues across the charity. You will work by rotational shift covering hours between 8am and 6pm Monday to Friday. Full-time 37.5hpw.

Full job description

About you

The skills, experience and knowledge required for this role are sound demonstrable educational background and qualifications, good IT skills, experience of working in a public service sector in a busy office environment. Experience of working within a healthcare setting would be beneficial.

You will have excellent communication and interpersonal skills with a confident and pleasant telephone manner. You will enjoy being part of a team and working collaboratively.  You will have a meticulous approach to accuracy and detail and able to maintain strict confidentiality. Your personality and manner will contribute to a harmonious and pleasant working environment.

Benefits and rewards

• Company salary sacrifice pension scheme
• 27 days holiday plus public holidays rising with service
• Life assurance cover at 4 x annual salary
• Support for professional and personal wellbeing
• Comfortable modern working environment 
• Employee benefits programme
• Complementary healthcare scheme
• Service recognition

How to apply

To apply, please download our application form from the menu on the right and upload it along with your CV. Please be aware that Cobalt is not able to sponsor non-EU/EEA Tier 2 applications.

Closing date: Sunday 2nd February 2025 (may close earlier if sufficient applications are received)